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Please consult with your dealer for current product information and specifications. Website images may display optional equipment and photographic props. When returning a gift, a Luma Gift Card will be issued to the gift recipient for the amount of the returned merchandise.
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It's getting in the 80,s now so we have to use the real noisy AC unit. Then it won't be possible to stay in it. They said they would have BLUEDOG CALL US. I bought the camper (5th wheel Solitude) out of state (750 miles away) because no dealer near me had what I wanted. My first week out camping I saw the awning peeling away where it attaches to the camper. The nearest dealer to me wouldn't repair it under warranty because I didn't buy it from them.
Pray your unit is defect free because there is no warranty support.
And we aren't done yet, we have a bunch of additional functionality as well as a mobile app coming soon. 2023 Grand Design RV All Rights Reserved. All information, content and specifications on this website can be subject to change without notice.
Parts, Service & Warranty
The stove overhead vent filter cover fell off in transit onto the glass stove cover. Called the RV dealer we bought it from and asked for help, and they told us we had to drag it 200 miles to there dealership to get it fixed. (BLUEDOG RV PASCO WA) The dealer had it for two months and didn't do anything, then called and said it was done. They didnt even do a proper winterization on it that we paid for. That will be another review on RV service company's later. When we got it home the second time.
We found trim laying on the floor where it had fallen off during transit. The cabinet veneer was peeling off everywhere. Then we had to stay in it as we were preparing to move our personal property after selling our house. 3 weeks into march and the furnace stopped working. Tried to turn on the stove to bake some chicken tenders, and the pilot light wouldn't start.
Industry-first Anti-lock Braking System for Towables.
The card can be used for purchases from any Luma store, and online. In compliance with Federal law, for gifts valued at more than $2,000.00, the recipient will receive a check rather than an Luma Gift Card. We want you to be completely happy with your Luma order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, or defective merchandise.
Shipping and Delivery
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Wilkins RV Opens State-of-the-Art Dealership in Waterloo, NY - RV Business
Wilkins RV Opens State-of-the-Art Dealership in Waterloo, NY.
Posted: Wed, 13 Mar 2024 07:00:00 GMT [source]
The closest dealer that would do the warranty work was 125 miles away. I left it at their shop for 7 weeks and they were not able to secure a new awning because the part was back ordered. Grand Design customer service was NO help in getting this resolved. It is all up to me to get this issue fixed.
All Documentation and Manuals in one place.
Used merchandise cannot be returned unless defective. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. A pickup and/or restock fee may apply. Merchandise must be returned within 30 days of receipt of merchandise.
I can't even list all the problems we are having happen right now. There wouldn't be enough space to list them all. The sun roof over the shower is just pulling apart, going to be some water damage there soon.
Our Service & Warranty Team is fully committed to your positive and rewarding ownership experience. Wherever you travel, go with the peace of mind that our dedicated team of dedicated highly trained professionals ready to address any concerns you may have along the way. Enclose the return section of the packing slip with your item(s). Please use one of the return labels provided on the front of your packing slip to ensure proper return address and credit information.
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